Hello. What can we help you with?

Pickaxe Store

We are here to help.

1. Click Account icon on the homepage or at the top right corner of any Pickaxe Store page

2. Enter your email address and register your account on Pickaxe Store.

1. Click Account icon on the homepage or at the top right corner of any Pickaxe Store page

2. Click Lost your password? button.

3. Enter your email address and receive your new password on Pickaxe Store.

On our platform (Pickaxe Store) you can use the following payment methods:
Visa, MasterCard, Diners Club, AmericanExpress, Discover, JCB, Google Pay, Apple Pay

If your payment has failed, please check the following:
1·Please make sure You have paid with Visa, MasterCard, Diners Club, AmericanExpress, Discover or JCB cards.

2. When making payment on Pickaxe Store, you must have an activated 3-D Secure Code. Please contact your bank to confirm whether your card has been authorized with 3-D Secure Authentication.

If you have a VISA card, click here to learn about 3-D Secure for VISA.
If you have a MasterCard, click here to learn about the MasterCard SecureCode.

3. If your card has expired or your payment has exceeded your card’s limit, please contact your card issuer.

4. If you got an error notice on the checkout page, please check your card information and try to pay again. If this doesn’t work, you can try using another card or another browser.

When you cancel a service paid on Pickaxe Store, you need to contact us via contact@pickaxe.store to get your refund. Your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the service and how the service was purchased.

*Note: Some services are not available for refunds. Please read the product page carefully for details.

If you’re receiving a refund after we confirm the refund requestment, it may take an additional 3-5 business days to fully process your return and issue your refund.

If you cannot get discount, please check below reasons:
1 . A limited amount of discounts are available. Distributed on a first come, first served basis, you may not get discount when it is out of stock.
2. Check the deadline of discount. As we always have various activities on Pickaxe Store, you can join other activities to get coupons and discounts.
3. Check if you meet the minimum spending requirements. For example, if it shows “US $6.00 off per US $88.00”, it means you can get the US $6 discount only when your order value is over US $88.